Description:
Learn to speak the same language as those who work in health IT. You will learn the terminology used by workers in healthcare, public health and information technology, including a refresher on anatomy and physiology and useful tools for communicating across healthcare and IT departments to create a common language to facilitate effective communication throughout an organization.
Course Outline:
Common Language of HIT
- Computer Terminology
- Understanding First Steps before calling IT Helpdesk
- Public Health
- Health Info Management Technology
- Electronic Health Records
- Health Information Exchange
Medical Terminology
- Understanding Medical Words
- Integumentary, Musculoskeletal, Blood, Lymph & Immune, Cardiovascular, Digestive, Endocrine, Ear, Nose, Throat, Eye, Nervous, Reproductive, Respiratory, and Urinary Systems
Professionalism & Customer Service
- Communications & Professionalism
- Conflict Resolution
- Customer Service in Health IT
- Ethical & Cultural Issues Related to Communication & Customer Service
- Key Elements of Effective Communication
- Overview of Communication Relevant to Health IT
- Professional Behavior in the Healthcare Environment
- Regulatory Issues, HIPAA & Communication
- Teams & Small Groups
Registration Cutoff Date:
