Winona State University
Online Certificate in Customer Service (LERN)
#: 1000144   ID: CECT 2244   Section: 05  
Description:


Customer service is now essential for business and all work organizations.  With the increase of technology, human interaction with customers becomes all the more important.  Whether it relates to retaining customers, serving your audience, or turning inquiries from potential customers into sales, good customer service is now one of the central factors in organizational success.

Learn to improve your customer service skills to enhance your career skill set, improve productivity, and increase your organization’s success. You will also take away some extraordinary customer service techniques you won’t find anywhere else. This offering is being taught online and in sequential order.

Individual Courses:
  • Keys to Customer Service
    Instructor: Nanette Sanders-Cobb
    Date: September 3 - 27, 2019

        Learning to build your customer service skills will have a powerful impact on your career success as well as success in other areas of your life.  Through this course, you will discover the direct relationship between service skills and career achievement.  You will become skilled at being an exceptional service provider.  You can help your organization and your career by translating your good service intentions into a workable plan and gain knowledge of ways to consistently deliver great service.  The payoff is enormous. 
     
  • Extraordinary Customer Service
    Instructor: Fred Bayley
    Date: October 7 - November 1, 2019

    Transform your customer service into something extraordinary. As a result, more repeat business will improve your bottom line. Customer service separates you from your competition. Extraordinary customer service comes from focusing on the few essential elements that yield big results. Discover how easy it is to tweak your customer service from the ordinary to the extraordinary. You’ll take away a customer service plan that will help you focus on the key elements that will get you started on your pathway to success.
Course objectives, outcomes, and completion requirements are also available.

Please note that these classes may be taken on an individual basis at $145 each. If you are interested in just taking one of these classes, rather than the whole certificate, please contact Adult & Continuing Education at continuingeducation@winona.edu 
 
Bring to Class:
On the Wednesday before the class begins you will receive an email from teacher@ugotclass.org. Please be sure to add this email to your Safe Senders list so the message does not get filtered as spam.  Open the email you receive and click to accept the invite.  From there you will set up a password and be able to access the online classroom. 
Day(s):
Varied Schedule
Time:
12:00 AM
Sessions:
2
Contact Hours:
48
Cost:
$245.00
Registration Cutoff Date:
Dates & Times:
09/03/2019   12:00AM - 11:55PM
11/01/2019   12:00AM - 11:55PM