Winona State University
Online Certificate in Workplace Communication (LERN)
#: 1000144   ID: CECT 2246   Section: 05  
Good communication in the workplace is more important than ever. And critical to your career advancement and success. Come get a comprehensive and intensive preparation with skills and techniques you can put to use on Monday morning.  Take back a workable conflict management model, along with successful and practical conflict management strategies.  Then work with a pro to learn how to improve your negotiation skills for a win-win outcome, including helping others to get what they want, so you get what you want.  Finally, find out more about yourself and others using personality profiles for better work performance. You will be learning from some of our more popular instructors, and taking away new how-to skills that work. This offering is being taught online and in sequential order.
Individual Courses:
  • Conflict Management
    Instructor: Sally Klauss
    Date: September 3 - 27, 2019

        A recent study conducted by the American Management Association (AMA) revealed that the average manager spends more than 20 percent of their day engaged in or reacting to a conflict situation. This study also identified that out of twenty-five management skills, conflict management was the only one positively correlated to higher earnings and promotion.

    Discover a workable conflict management model, discuss case studies in conflict management, and then take away successful conflict management strategies to apply in your workplace.
  • Negotiation: Get What You Want
    Instructor: Greg Marsello
    Date: October 7 - November 1, 2019

    Negotiation is a key skill for success in business and everyday life. Knowing strategies to clarify what you want and how to prioritize needs will ensure you get more of what’s essential. Having the skills to help others get what they want will improve relationships and increase your odds of success in the future. Work with a pro to learn how to plan, implement and win in the bargaining process. Save time, grow your business network and gain confidence when dealing with even the shrewdest of deal-makers. Invest in these skills now and reap a lifetime of rewards.
  • Using Personality Profiles for Better Work Performance
    Instructor: Sally Klauss
    Date:  November 4 - 29, 2019

    Understanding yourself and others will increase your overall effectiveness at work, home, and in all of your relationships. Learn how to improve your communication with others, convey your ideas effectively, and improve your ability to understand what is important to those who don’t share your same style. Course fee includes your own DiSC Behavioral Personality Profile assessment and review.
Course objectives, outcomes, and completion requirements are also available.

Please note that these classes may be taken on an individual basis arranging from $195 to $295 each. If you are interested in just taking one of these classes, rather than the whole certificate, please contact Adult & Continuing Education at 
Bring to Class:
On the Wednesday before the class begins you will receive an email from Please be sure to add this email to your Safe Senders list so the message does not get filtered as spam.  Open the email you receive and click to accept the invite.  From there you will set up a password and be able to access the online classroom. 
Varied Schedule
12:00 AM
Contact Hours:
Sally Klauss
Registration Cutoff Date:
Dates & Times:
09/03/2019   12:00AM - 11:55PM
11/29/2019   12:00AM - 11:55PM