Alexandria Technical & Community College
Dealing with Difficult People in the Workplace
#: SBMT9524   ID: ATCC   Section: 5-5-2020  
Description:
This session will provide tips on how to engage and diffuse volatile people in the workplace. You will learn:
  1. Tips on how to engage and diffuse volatile people in the workplace. The basics of this is customer service and learning from positive and negative interactions. Scott will share tips from a law enforcement perspective and lead discussion on best practices.
  2. What to look for to make your office setting a safer place. Learn how and where to place people within an office to maximize security.
Confirmations and Class Reminders
We communicate via email whenever possible. Registered students will receive a reminder email before the start of class which will include a confirmation letter, directions to the room, and a printable parking permit.

 
Day(s):
Tu 
Time:
9:00 AM
Sessions:
1
Contact Hours:
2
Cost:
$20.00
Instructor:
Registration Cutoff Date:
Dates & Times:
05/05/2020   9:00AM - 11:00AM Main Building - 205 - Auditorium ( See Map )