Winona State University
Microcourse: Handling Emotion and Upset - Online - # 560001CECT 2502 – 05
10-minute microcourse: Some of your most difficult interactions are with employees who suddenly become emotional. You'll learn about the neuroscience behind emotions and three common approaches that make negative feelings worse. You’ll also learn about how to use empathy to help an upset employee return to a calm, productive state.

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