Good communication in the workplace is more important than ever. And critical to your career advancement and success. This non-credit online certificate will provide you with skills and techniques you can put to use on Monday morning.

Work with a pro to learn how to improve your negotiation skills for a win-win outcome, including helping others to get what they want, so you get what you want. Then discover more about yourself and others using personality profiles for better work performance. Finally, learn a workable conflict management model, along with successful and practical conflict management strategies.

This certificate consists of 3 one-month online courses. Choose your session dates for each course when you register online here.

Conflict Management
A recent study conducted by the American Management Association (AMA) revealed that the average manager spends more than 20 percent of their day engaged in or reacting to a conflict situation. This study also identified that out of twenty-five management skills, conflict management was the only one positively correlated to higher earnings and promotion. Discover a workable conflict management model, discuss case studies in conflict management, and then take away successful conflict management strategies to apply in your workplace.

Negotiation: Get What You Want
Negotiation is a key skill for success in business and everyday life. Knowing strategies to clarify what you want and how to prioritize needs will ensure you get more of what’s essential. Having the skills to help others get what they want will improve relationships and increase your odds of success in the future. Work with a pro to learn how to plan, implement and win in the bargaining process. Save time, grow your business network and gain confidence when dealing with even the shrewdest of deal-makers. Invest in these skills now and reap a lifetime of rewards.

Using Personality Profiles for Better Work Performance
Understanding yourself and others will increase your overall effectiveness at work, home, and in all of your relationships. Learn how to improve your communication with others, convey your ideas effectively, and improve your ability to understand what is important to those who don’t share your same style. Course fee includes your own DiSC Behavioral Personality Profile assessment and review.

Click here to register for the Certificate in Workplace Communication
Certificate CEUs: 5.6 | Length (in hours): 56 | Registration Fee: $595

How the Certificate Works

It is easy to participate in your online certificate courses! On the Wednesday before the class start date, you will receive an email invitation to access the online classroom. Once inside the online classroom, here’s what you can expect:

For each Unit, you will:

• Access the online readings
• Listen to the audio presentation for the Unit and view the slides
• Take a self-quiz to see how much you have learned
• Engage in written online discussion with your instructor and other participants

The content (readings, audio lectures, slides) and self-quizzes are accessible for the entire course, so you can work ahead, or go back and review again, at your convenience.

Participate When You Want
You can participate any time of day or evening. The online classroom is open 24 hours a day, 7 days a week. There are no live real-time requirements or meetings. You decide when you participate. For the best learning, participants should log into the course on 2-3 different days of the week.

Technical Requirements

• Internet access with Internet Explorer; Firefox Mozilla; or Safari web browser.
• Audio software such as Windows Media, Real, or Flash.
• Speakers to listen to audio.

You may retake any or all of the same online course at a future offering within the next 12 months, and you can do so at no extra cost.

Enroll Now into the Certificate in Workplace Communication