• Understand how to write business documents
• Managing information storage and distribution
• Recognize professional workplace activities and behaviors
• Discover best practices for managing events and meetings, travel, projects, and materials
• Identify key components of legal issues, and human resource policy and management

• Obtain a broad selection of essential skills and knowledge to effectively work as an administrative assistant in fields including education, technology, government, and medicine
• Develop a career plan and resume that will be reviewed by an instructor
• Prepare to register and sit for the IAAP Certified Administrative Professional certification exam that will give you a competitive edge in the marketplace

1. Organizational Communication (Part 1)
   1. 1. Understanding the Workplace Team
      2. Interacting with Stakeholders
      3. Communication Essentials
2. Organizational Communication (Part 2)
   1. 1. Networking
      2. Motivation, Leadership, And Change Management
      3. Public Speaking
      4. International Business
      5. Organizational Structures and Systems
      6. Legal and Ethical Issues
3. Business Writing and Document Production
   1. 1. Business Writing
      2. Software Applications
      3. Managing Hardware and Software
4. Technology and Information Distribution
   1. 1. Information Systems
      2. Telephone and Electronic Communication
      3. Copyright Laws and Intellectual Property
      4. Research and Analysis
      5. Managing Remote Meetings
      6. Information Distribution and Storage
5. Office and Records Management
   1. 1. Filing Standards
      2. File Security
      3. Creating Workspaces
      4. Managing Materials and Supplies
6. Event and Project Management
   1. 1. Event Scheduling and Management
      2. Travel Planning
      3. Meeting Coordination
      4. Project Management and Negotiations
7. Human Resources
   1. 1. Human Resources Terminology and Processes
      2. Employee Handbooks, Training, and Standard Operating Procedures
      3. Employee Records and Evaluation
      4. Staffing and Onboarding
      5. Human Resource Law and Harassment
8. Financial Functions
   1. 1. Budgeting Basics
      2. Introduction to Financial Statements
      3. Introduction to Banking and Statement Reconciliation
9. Workplace Behaviors and Activities (Part 1)
   1. 1. Goal Setting and Creativity
      2. Problem Solving and Decision Making
      3. Time Management and Stress Management
10. Workplace Behaviors and Activities (Part 2)
    1. 1. Planning and Controlling
       2. Multitasking
       3. Generational Distinctions
       4. Diversity and Inclusion
11. Workplace Behaviors and Activities (Part 3)
    1. 1. Supply chain management
       2. Purchasing and logistics
       3. Scheduling
       4. Customer service
12. Becoming an Administrative Assistant and Advancing Your Career
    1. 1. Duties and Traits
       2. Position Options
       3. Seeking Employment
       4. Career Planning

• This course can be taken on either a PC, Mac, or Chromebook.

• PC: Windows 10 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Microsoft Word Online
• Adobe Acrobat Reader.

• Email capabilities and access to a personal email account.

Certification Requirements:
You must have previous experience as an administrative assistant to be eligible to sit for the Certified Administrative Professional certification exam. Candidates must meet specific education and administrative office support professional experience, which are:

• No College Degree - 4 years of relevant work experience is required
• Associates Degree - 3 years of relevant work experience is required
• Bachelor's Degree - 2 years of relevant work experience is required

All relevant work experience must have been earned within the last ten years. CAP certification is designed for office and administrative professionals who engage in the following:

• Communicate within the organization (both verbal and written)
• Conduct business writing, including proofreading and editing
• Maintain office functions and record keeping
• Plan meetings, events, and arrange travel
• Maintain budgets and basic accounting functions
• Manage time and other resources for themselves and others
• Utilize technology, including virtual and mobile, with strong computer and internet research skills
• Coordinate communications between internal staff and/or external clients

Please visit https://www.iaap-hq.org/page/Certification for more detailed information on eligibility.