A credential in information technology can be the start of a promising career!
Starting a career in IT can be extremely lucrative and have a high potential for growth. You can enter this high-demand field by learning the foundational IT skills required for an entry-level job.
The Google IT Support Certificate is a non-credit professional certificate program that includes over 100 hours of self-paced online instruction and hundreds of practice-based assessments, which will help you simulate real-world IT support scenarios that are critical for success in the workplace. The content is highly interactive and exclusively developed by Google employees with decades of experience in IT. Through a mix of videos, assessments, and hands-on labs, you’ll be introduced to troubleshooting, customer service, networking, operating systems, and security — all foundational IT skills required for an entry-level job.
This program also helps to prepare you for the CompTIA A+ exams, the industry standard certification for IT—you’ll earn a dual credential when you complete both. In addition, you'll gain the baseline level of knowledge needed to build on those foundations and pick up more advanced skills with the Google IT Automation with Python Certificate.
There are 5 courses in this Google Career Certificate:
- Technical Support Fundamentals
- The Bits and Bytes of Computer Networking
- Operating Systems and You: Becoming a Power User
- System Administration and IT Infrastructure Services
- IT Security: Defense Against the Digital Dark Arts
When you register for this certificate, you'll receive six (6) months of 24/7 online access to Coursera to complete the program coursework at your own pace. At under 10 hours a week, the certificate program can be completed in less than six months. This is a self-paced, independent study program that takes place entirely online.
What You'll Learn
- Gain skills required to succeed in an entry-level IT job
- Learn to perform IT support tasks including computer assembly, wireless networking, installing programs, and customer service
- Learn how to provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging
- Learn to use systems including Linux, Domain Name Systems, Command-Line Interface, and Binary Code
Skills You'll Gain
Network protocols, cloud computing, Windows operating system, Linux command line, systems administration, encryption algorithms and techniques, and more.
Common Job Titles of Graduates
Database Administrator, IT Specialist, Tech Support Specialist, Systems Analyst, Network Engineer, Help Desk Technician, IT Support Specialist, IT Technician, Computer User Specialist, IT Assistant
What You'll Earn
- Google Career Certificate (industry-recognized credential) with digital badge
- Certificate of Completion from South Central College
- Exclusive access to online career resources, including resume review and interview prep
- Opportunities to connect with 150+ US hiring organizations in Google's Employer Consortium, including Google, SalesForce, Ford, Verizon, SiriusXM, and more.
75% of Google Career Certificate graduates in the United States report an improvement in their career trajectory (e.g. new job or career, promotion or raise) within 6 months of certificate completion!
Required Equipment
You will need your own internet-connected computer or device to complete the online coursework.
Next Steps
After you register, you'll receive an email within 2-3 business days with next steps to access your certificate program. You will have six (6) months of 24/7 online access to Coursera to complete the certificate program coursework at your own pace. At under 10 hours a week, the certificate program can be completed in less than six months. This is a self-paced, independent study program that takes place entirely online. There is no live instruction. Please DO NOT travel to campus for this class.
