Description:
In today's society, customer service has fallen by the wayside. However, some organizations are taking a renewed interest in the lost art of customer service, reaping huge benefits from training their employees on customer service basics. This course focuses on both internal and external customer service tips and techniques. Participants will learn how to create delight and surprise in others by using the CPR technique of service excellence. They will learn to handle complaints using an eight-step proven formula. Contributing factors to service excellence, as well as poor service, will be discussed in small groups and relevant audience examples will be shared in-class. Telephone service tips and online virtual meeting etiquette will be covered with two multi-point check sheets participants can take with them and reference back on the job.
Bring to Class:
LOCATION: Century College, 3300 Century Ave N, White Bear Lake, MN, Room: E2313 OR online via Zoom.* You choose whether to attend in person or virtually.
SPECIAL NOTICE: If you are attending this course virtually through Zoom, you will need Internet connection and an email address. Approximately three days prior to the start of class, you will receive an email with the Zoom link to your class meeting. To prepare for your class, setup and test your Zoom connection. A troubleshooting guide can be found here. Your instructor will not be able to troubleshoot technology issues during class.
Registration Cutoff Date:
1/30/2025
Dates & Times:
2/4/2025 8:00AM - 12:00PM
Century East Campus - 2313 - CE/CT Classroom
( See Map )
