Conflict happens. It happens between colleagues, with our customers, and even with our leaders. Many people struggle with conflict; however with the right tools, we can resolve conflicts in a way that leaves both people feeling good. In this workshop, participants will learn concrete skills that can be implemented immediately to successfully resolve conflict. Upon completion, participants will be able to:
• Identify sources of conflict between colleagues, customers, and leaders;
• Define your preferred conflict resolution style;
• Apply tools for successful conflict resolution in various settings; and,
• Explain how to deal with difficult people, especially those who not respond to your best conflict management skills.
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