Rochester Community and Technical College
Lean Office - # OD9805 – 01
Lean Office:  Creating a Workplace of Precision and Speed
Now more than ever, customers expect swift and accurate service.  A client utilizing the services of a CPA firm expects timely and precise preparation of tax documents during the tax season.  A patient on an appointment to their physician expects timely and accurate performance of all medical services too.  Even a distributor of a manufacturer’s products expects timely and accurate service from their customer service representative.  An organization, whether it is a manufacturer or professional service provider, cannot provide this level of service if it carries out processes containing wasteful practices and habits.  Employees are not robots and we cannot expect them to behave like machines but we can equip them with processes that are defined, accurate, and precise, where waste is eliminated, customers get the service they want and become customers for life by choice.

Upon completion of this training, participants will be able to:
• Understand how to commit to a Lean Office
• Identify and implement Lean Metrics
• Understand the tools of standard work as well as 5S
• Apply mapping of current and future practices as well as relevant metrics
• Identify how to eliminate waste and recommend improvements
• How to level the demand for and create a continuous flow of office and administrative work
8:30 AM
Registration Cutoff Date:
Dates & Times:
10/11/2018   8:30AM - 12:30PM Heintz Center A - 110 ( See Map )