Whether over the phone, in person or in writing, effective communication skills are crucial to your business success. This certificate explores a variety of techniques to achieve professionalism using the written, electronic or spoken word and will help you gain confidence in sharing your ideas with clients and colleagues.
To qualify for the certificate, any five classes must be completed during one academic year (September 1-June 30).
This certificate is comprised of the following courses:
Coach the Coach 1SUP-0168
Coaching for Success: People Growing 1SUP-0205
Communicate with Style 1PDE-0178
Conflict Management for Beginners 1PDE-0199
Conversations with Challenging People in the Workplace 1PDE-0200
Cracking the Collaboration Code 1PDE-0195
Employee Engagement 1SUP-0207
Enhancing Influence 1SUP-0209
Lights, Camera, Action! 1PDE-0210
Managing Difficult Conversations 1PDE-0194
Present with Confidence 1PDE-0197
Social Intelligence 1PDE-0165
Steps to Effective Interviewing 1PDE-0193
The Lost Art of Customer Service 1SUP-0200
The Science of Likability 1PDE-0205
Write Like a Pro 1PDE-0196
To receive the Business Communication Certificate, complete the applicable section of the Certificate Request Form.
