Business Communication Certificate

Whether over the phone, in person or in writing, effective communication skills are crucial to your business success. This certificate explores a variety of techniques to achieve professionalism using the written, electronic or spoken word and will help you gain confidence in sharing your ideas with clients and colleagues.

To qualify for the certificate, any five classes must be completed during one academic year (September 1-June 30).

This certificate is comprised of the following courses:

Anxiety, Depression, and ADHD/ADD: How to be Successful in the Workplace 1PDE-0225
Coach the Coach 1SUP-0168
Coaching for Success: People Growing 1SUP-0205
Communicate with Style 1PDE-0178
Communication Diversity Skills - Relationship Building 1PDE-0212
Conflict Resolution with Empathy Method 1PDE-0215
Customer Service Excellence - A Lost Art 1SUP-0200
De-Excalation and Verbal Judo - Conflict Resolution Skills 1PDE-0221
Employee Engagement: Beyond the Buzzword 1SUP-0207
Generational Diversity in the Workplace 1SUP-0032
How to Avoid Groupthink: The Abilene Paradox 1PDE-0223
How to Deal with Bias and Stereotypes in the Workplace 1PDE-0166
How People Learn and How to Train Them - 1PDE-0229
Interviewing: The Disease of Certainty 1SUP-0223
Leading with Emotional Intelligence 1SUP-0158
Mastering the Art of Feedback 1SUP-0221
Navigating Challenging Public Discourse 1SUP-0222
Persuasive Communication Skills 1PDE-0189
Reading Others Using Micro-expressions and Body Language 1PDE-0155
Recognizing and Dealing with Mental Health at Work 1PDE-0207
Sales Skills in a Post-Covid World 1PDE-0222
Social Intelligence 1PDE-0165
Strategic Communication 1SUP-0224
The Science of Likeability 1PDE-0205
Toxic Behavior in the Workplace 1SUP-0226

To receive the Business Communication Certificate, complete the applicable section of the Certificate Request Form.

Advanced Career Training

Fundamental Classes

REFUND/TRANSFER POLICY: Full refunds will be given to any student/company canceling 3 full business days prior to the first session (also applies to purchase orders). Students/companies will incur all charges with no refund or transfer if the student does not drop the course 3 full business days prior to the first session. Should a class be canceled due to insufficient enrollment, you will receive a full refund.

Century College | Continuing Education & Customized Training
Phone: 651.444.2140 | Fax: 651.444.2141 | Email: cect@century.edu

Hours of Operation:
May 21 - August 12: Monday - Thursday: 8:30am - 5pm Friday: 8:30am - 12pm (campus closed; phone only)
After August 12: Monday – Thursday: 8:30am – 5pm Friday: 8:30am - 4pm